Dispute Policy

If a buyer gets a faulty product then in case of this dispute buyer will email at info@starglobaltr.con and we will inquire and check the issue and if found eligible then the refund will be processed within 7 working days accordingly.

The board of StartGlobalTR is committed to reaching a prompt and fair resolution of any disputes, conflicts, or disagreements that may arise from time to time, and that may threaten the functioning of the board.

Policy

The StartGlobalTR board encourages to resolve any issues or concerns that they may have at the earliest opportunity.

It is important that as issues do arise, they are dealt with in a fair and timely manner. While some conflicts will be resolved by an informal discussion between the parties, others will need a process for successful resolution.

Procedures for dealing with board disputes are set out in section 4 of this policy.

Dispute resolution principles

The board has endorsed the following principles for directors to follow:

  • Respect for another’s point of view;
  • Commitment to resolving the issue;
  • Willingness to compromise;
  • Confidentiality;
  • Impartiality;
  • Respect;
  • Prompt action; and
  • Freedom from repercussions.

Procedure

  1. The dispute must be set out in writing and sent to the chair. The chair must acknowledge receipt of this document within 7 working days.
  2. The chair will use his or her discretion to bring the issue to the next board meeting or call an extraordinary meeting.
  3. When raised at the board meeting all people involved in the dispute will be given the right to speak.
  4. The matter should be discussed with all directors present, unless they have advised the chair, preferably in writing, that they are aware there is a dispute resolution meeting being held and they are unable to attend.
  5. The chair will call for a motion from the board, e.g. to appoint an independent assessor, seek mediation, call a special general meeting, or to dismiss the complaint. All directors present at the meeting will vote on the motion.
  6. A board decision may be reviewed in situations where:
    • New information has emerged that was not available when the original decision was made.
    • The board has become aware of an error in previous information that was used to make the decision.
    • A director did not feel able to present his or her case at the time the board made its decision.